Ways we collect information
Some areas of our site require you to submit information in order for you to recieve quotations etc. You will be informed at each information collection point what information is required and what information is optional.
Some of this information may be personal (information that can be uniquely identified with you, such as your full name, address, email address, phone number etc).
We only collect such information when you choose to supply it to us.
Information is also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. These methods do not collect or store personal information.
An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer).
We use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our site, and to administer and improve the site.
Monitoring of email
We may monitor email communications with HES (including any HES member of staff). Any such monitoring will take place in accordance with the law.
We use log files generated by our web servers to analyse site usage and statistics but the files do not identify any personal information. Log file analysis helps us to understand usage patterns on our website and to make improvements to our service.
We do not disclose any information you provide via the site to any third parties except where:
- Such disclosures are necessary to fulfil our service obligations to you.
- Required by applicable laws, courts orders, or government regulations (for example to prevent or detect crime).
- You give us permission to do so.
Access to and correction of personal information
We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via this site.
You have a right to ask to see details of any personal information that we hold about you. If you wish to do so please contact our Office at Unit 1 Withy Park, Dutton Lane, Eastleigh, Hampshire, SO50 6AB
We take all reasonable steps to protect any information you submit via our website, both online and offline, in accordance with legislation such as the Data Protection Act 1998.
We take all appropriate steps to protect your personally identifiable information as you transmit your information from your computer to our site and to protect such information for loss, misuse, and unauthorised access, disclosure, alteration, or destruction. We use leading technologies and encryption software to safeguard your data, and operate strict security standards to prevent any unauthorised access to it.
Where you use passwords, ID numbers, or other special access features on this site, you also have a responsibility to take reasonable steps to safeguard them.
Links to other websites
Read our Terms and Conditions.